Returns and Exchanges:

If you are not completely satisfied with your purchase our standard policy for merchandise returns is 14 days from date of receipt. Returned items must be not used, original tags must be attached, the item must be returned in the product box if delivered in one, and with no visible wear or damage. You must have a valid reason to return an item. We'll be happy to exchange or issue web site credit within this period. Custom made items, dresses, customized items and special orders are not returnable or exchangeable. Shipping and handling are not refundable. Please send back the package securely wrapped, via prepaid and insured mail. eMarkaz.com will not be held responsible for items lost or damaged during return shipment (from customer to eMarkaz). Return shipment is the responsibility of the customer and should be insured properly based on the value of the contents. Therefore, customers who wish to return a product should be conscious about which shipping company and method of shipment they choose, please remember that the returning shipping charges are paid by the customer, not by eMarkaz.

It is highly unlikely that a customer would receive damaged goods. All items are inspected prior to shipping. However, in the unlikely event you do receive a damaged item, it must be returned within 14 days of receiving that item. This is necessary in order to control our inventory. Shipped items to you may be different in color, flavor or design from the presented on web, only in case if exact match is not available at that time, but the quality/price would be same.

All items are shipped from Pakistan, therefore they must be returned to our office in Pakistan.
Please send the merchandise to:
UrduPoint eMarkaz
3rd Floor, Ashrafi Towers,
Liberty Market. Gulberg III.
Lahore, Pakistan

Contact our customer service department for return or exchange. Our staff is available during normal business hours, Monday to Saturday. Click Here

Write down the order number you received in order invoice through email at the time of order along with the return address at your parcel and ship it back to eMarkaz.com. For your security, please return your gift with an insured courier (e.g., FedEx, UPS, Parcel Post) and retain your receipt. eMarkaz.com is not responsible for items damaged or lost in transit.