If you are not completely satisfied with your purchase our standard
policy for merchandise returns is 14 days from date of receipt.
Returned items must be not used, original tags must be attached, the
item must be returned in the product box if delivered in one, and
with no visible wear or damage. You must have a valid reason to
return an item. We'll be happy to exchange or issue web site credit
within this period. Custom made items, dresses, customized items and special
orders are not returnable or exchangeable. Shipping and handling are
not refundable. Please send back the package securely wrapped, via
prepaid and insured mail. eMarkaz.com will not be held responsible
for items lost or damaged during return shipment (from customer to
eMarkaz). Return shipment is the responsibility of the customer and
should be insured properly based on the value of the contents.
Therefore, customers who wish to return a product should be
conscious about which shipping company and method of shipment they
choose, please remember that the returning shipping charges are paid
by the customer, not by eMarkaz.
It is highly unlikely that a customer would receive damaged
goods. All items are inspected prior to shipping. However, in the
unlikely event you do receive a damaged item, it must be returned
within 14 days of receiving that item. This is necessary in order to
control our inventory. Shipped items to you may be different in
color, flavor or design from the presented on web, only in case if
exact match is not available at that time, but the quality/price would be
All items are
shipped from Pakistan, therefore they must be returned to our office
Please send the merchandise to:
55 Sunflower. J-1, Johar Town.
Contact our customer service department for return or exchange. Our
staff is available during normal business hours, Monday to Saturday.
Write down the order number you received in order invoice through
email at the time of order along with the return address at your
parcel and ship it back to eMarkaz.com. For your security, please
return your gift with an insured courier (e.g., FedEx, UPS, Parcel
Post) and retain your receipt. eMarkaz.com is not responsible for
items damaged or lost in transit.