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Shipping/Handling Policy:

Delivery Terms We are pleased to announce that eMarkaz.com is offering FREE Delivery service for all orders placed with us on-line. There will be no service charge for all items to be delivered within our delivery coverage area in Pakistan. The amount you see is what you pay. Please note that orders received before 18:30 PM on weekdays and Saturdays will be shipped on the same day or next day, unless specified otherwise. Orders made after 18:30 PST on Saturday and on Sunday will be shipped on the following Monday. There will be special Holiday charges for Sundays and other events like Valentine's Day, Mother's Day, Eid and Father's Day. Same Day Delivery (only in Lahore)

For all orders requested same day delivery can be arrange provided the orders were received before 1:30 PM Pakistan Time (GMT + 5.00) To guarantee the availability of stocks for peak season delivery like Eid, Valentine's Day or Mother's Day, please order at least 3 days in advance. Place your order earlier and we will try our utmost best to meet your desired delivery date and time. In certain areas, due to unavailability of delivery service, products may be delivered "a day earlier" or "a day after" the requested date.


Important: Please review all information before submitting an order e.g. recipient's name, delivery address, post code, contact number & delivery date.

Incomplete address, phone numbers, information of Sender and Receiver may delay the delivery.

Please ensure that all information entered during the order process are complete and free of error. eMarkaz.com will not be liable for any delay in orders due to incomplete or erroreneous information.

If the recipient refuses to accept the delivery, no refunds will be made as the order items will be considered as delivered.


Flowers & cakes can not be delivered to P.O. boxes and rural areas (Chacks and Villages).

Refund will be given at the discretion of the company management.


Please check your e-mail immediately after placing an order, you will receive an e-mail of confirmation from us. This e-mail contains your order number as well as a summary of your order. If there is any changes to be made you may reply the e-mail with the details of your order. We will do the necessary changes as per your request. If you wish to track your order and flower delivery status kindly Click here

Should a problem arise, you will be contacted via e-mail with an explanation of the problem, along with a phone number that can be used to contact our customer service.
Please note that seasonal conditions may affect the supply of certain kind of flowers and fruits. Specific colors may not always be available. In some extreme cases, substitution may be necessary to fulfill your floral and container requirements. In certain cases, subject to stock-availability, we reserve the right to substitute your order with another item which is of equal or higher value. In these circumstances, alternative containers of similar or greater value and style will be used.

Not withstanding the above, occasionally the delivery could be delayed due to unforeseen circumstances that is beyond our control.


World wide Deliveries

We use two shipping methods for international deliveries.

1. Courier Post.
We use commercial courier services like FedEx, DHL, TCS and Speed Post for international shipments, depending on the order, the shipping time varies between 3 to 12 days. It is easy to track the courier shipments with unique tracking numbers.

2. Parcel Post /  Book Post.
Shipping time of normal parcel post varies between 14-21 business days. There is no online tracking available for parcel post. The maximum shipping time may take up-to 8 business weeks, depending on the load on local postal services. We do not accept any claim, or any refund request for parcels which are not delivered in 10 weeks time. You are, therefore requested to place your order in advance for timely delivery. For your protection, we call all the customers and confirm the order details over the phone, so please provide us your valid and working phone number with country and area code. We will try our best to ship the gifts on specified date, but sometimes we may fall short, due to:
1) Late placement of order
2) Late Approval of the payment
3) Incomplete or incorrect address and/or telephone number
4) Absence of anyone to receive the delivery at the specified address
5) The refund policy does not hold for clothes with customized measurements. Clothes with customized measurement are not exchanged or refunded.   
6) Weather and other natural disasters which may interfere with procurement and shipment of items.
- Calculate international Shipping charges

3. CDs and DVDs Shipments
Due to the recent restrictions by Govt. of Pakistan, we are unable to ship CDs and DVDs in bulk quantities. Maximum 4-5 DVDs are allowed in one shipment.

Courier Shipment of CDs and DVDs is not allowed. Only shipping method available for CDs and DVDs is Pakistan Post. and maximum quantity allowed in every order is maximum 4-5 CDs/DVDs.


Terms and Conditions

Following terms and conditions apply to all orders. Please read carefully and print them for further references.

Pakistan Delivery
eMarkaz has its own exclusive delivery network in Lahore, Karachi and Rawalpindi / Islamabad. In other cities we use commercial courier services like TCS, OCS and Leopards for standard shipments. For your protection, we call all the customers and confirm the order details over the phone, so please provide us your valid and working phone number with country and area code.

All deliveries are subject to approval and confirmation of your credit card or offline payment confirmation.

We will try our best to deliver the gift on specified date, but sometimes we may fall short, due to :
1) Late placement of order (less than 48 hours from stipulated date of delivery)
2) Late Approval of payment (online or offline)
3) Incomplete or incorrect address and/or telephone number
4) Absence of anyone to receive the delivery at the specified address
5) Weather and other natural disasters which may interfere with procurement and shipment of items.
6) All Sugarless Orders require a delivery time of 96 hours
7) Every effort will be made to deliver the gift on Eid or any special occasion, however we do reserve the right to deliver the good on any of the three Eid days.
8) All Sunday deliveries should be requested at-least 48 hours in advance.
9) The refund policy does not hold for clothes with customized measurements. Clothes with customized measurement are not exchanged or refunded.   
10) Most of the orders are shipped within 2-3 business days, however in some cases when products are not in stock, or out of print the shipment process may take longer, the maximum wait time is 10-14 days, we inform the customers for replacement of the product or can issue full refund if the products are not arranged within the maximum wait time.
11) We try our level best to deliver the products on the desired date, but incase the products are not delivered we do not offer any refund or hold any claim. For more information, please contact our customer support department.
12) The scratch cards, calling cards, PIN codes, Internet cards are not shipped physically due to security reasons, they are sent via emails only. If the card is purchased with other products than the card will be sent to the Buyer directly through email, and will not be shipped in the shipment to the recipient.
13) The scratch cards are delivered always in the purchased denomination, however if there is some stock issue, or technical issue with the vendors eMarkaz can send alternative denomination, suppose if a card worth 1000 is not available than we can send 2 x 500 cards.
14) The delivery date option given on the site is only valid for deliveries in Pakistan, this option is not valid for international deliveries.
15) Premium delivery charge of $4 will be charged for all deliveries on Public Holidays.

 

   

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