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Tracking your order

If you recently placed an order and you're wondering why you haven't received it yet, you should first check whether we've dispatched it to you:

  1. Login to eMarkaz.com

  2. Check the history of your orders

  3. Click on the order number/date

  4. On the next page you should see details of the order you're expecting.

  5. If the order is Open you can modify it through the links given on the My eMarkaz panel, and if the order is Closed than no changes can be made, not even by eMarkaz.

Pending
This means your order is received, and its payment is under process, or you haven't made the payment so far. If you have made the payment through online payment method than our accounts staff will review the payment manually. If you have chosen the offline payment method, than your order will remain pending until you make the payment and confirm it to eMarkaz through email. If you have made the payment and still your order remains "Pending" for 14 hours (except holidays) please contact eMarkaz immediately. 

Payment Received
As soon as your payment is processed, you will receive a confirmation email from eMarkaz, and you order status will be changed to "Payment Received".

Approved
This means your order is under process, and has entered the dispatch process. It will leave our fulfillment centre as soon as it is ready, usually within the next 48 hours. You cannot change or cancel an order once it has entered the dispatch process.

Shipped
This means your order left our fulfillment centre on the date specified. Despite our efforts, there can sometimes be unforeseen delivery delays. We have no control over the postage delays, specially on international parcels.

Credit Card Verification Required
This means that we need further documents to ensure the validity and consent of the genuine card holder. Please follow the instructions given on the automated email to complete the verification process. Please, note that this request is time sensitive and if no reply received within 3 days the order will be cancelled and payment will be refunded in full automatically.

Dress Under Making Process
This means that your order containing dresses is under making process. The making time of the dresses given on the site is 14-21 business days during normal days, however it may take longer depending on the availability of the fabric, load on the factory, error in sizes etc.  Please make sure you confirm the sizes as soon as you place the order at eMarkaz, the sizes confirmation email is sent as soon as you place the order, click on the link and review your sizes. The making time starts after you confirm the sizes.

Product's out of stock
Very rarely, if a product is missing we inform the customer, the customer can change the product by replying to email, or get refund of that product.

Contact our customer service department for more information. Our staff is available during normal business hours, Monday to Saturday. Click Here

   

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